Frequently Asked Questions
Everything you need to know about Deity Microphones products and services.
What is the standard warranty period for Deity Microphones?
Most Deity Microphones products come with a standard one-year warranty. However, many models are eligible for a free extended warranty of up to two years when you register your product on our official website.
Are Deity microphones compatible with both DSLR cameras and smartphones?
Yes, many of our microphones, such as the V-Mic series, feature smart 3.5mm TRRS technology that automatically senses and adapts to the device you are plugged into, whether it is a camera, smartphone, or tablet.
What is your return policy for audio equipment?
We offer a 30-day return policy for items in their original, unopened packaging. If the product is defective, please contact our support team immediately to initiate a warranty claim or exchange.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. Tracking information is provided via email once your order has dispatched.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.
How do I update the firmware on my Deity wireless system?
Firmware updates can be downloaded from our 'Support' page. You can install them by connecting your device to a computer via the included USB-C cable and following the step-by-step instructions provided in the update utility.